Service Quality Assessment Using Servqual and Kano Models
نویسندگان
چکیده
منابع مشابه
determinants of educational service quality in shiraz university of medical sciences using servqual and kano models
introduction: the quality of education sector is worth considering as this system has a significant effect on the economic growth of the country. this study aimed to determine the quality gap and rank the student’s expectation of educational services provided in shiraz university of medical sciences in 2013. method: this research included two cross-sectional phases. the sample size of both phas...
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ژورنال
عنوان ژورنال: Jurnal Teknik Industri
سال: 2019
ISSN: 2527-4112,1978-1431
DOI: 10.22219/jtiumm.vol20.no1.94-104